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Terms of Service

Effective October 23, 2026

What NhaNau is

NhaNau helps people find home kitchens nearby and send them order requests. BETBOY LLC runs the website. We do not cook, sell or deliver food. Each kitchen is run by an independent cook who decides what to make, sets prices and limits, accepts or declines orders, and is responsible for the food.

Cooks

  • You must follow the food laws where you cook and sell (for example, your state's cottage food law or a food permit) and keep any permit or license you need. Some foods, such as many meat dishes, may not be allowed from a home kitchen without a permit.
  • You list allergens for each dish honestly and keep your menu, prices, limits and hours up to date.
  • Our team checks new kitchens before they show, and may hide a kitchen at any time, for example after food safety reports.
  • Customers pay you directly (cash or Zelle). If you ask for a deposit, you follow the deposit rule shown to customers: refund it if they cancel before your order deadline; you may keep it after a late cancel or if they don't come.

Customers

  • Sending an order is a request. The order is confirmed only when the cook accepts it; if the cook doesn't answer in time, it is cancelled.
  • You pay the cook at pickup (or on delivery). Nothing is charged by NhaNau.
  • You can cancel any time before pickup. Cancelling after the order deadline once the cook accepted, or not coming, counts against you: after repeated late cancels or missed pickups you can have fewer open orders, then none for a while.
  • Allergens are listed by the cook, and food is made in home kitchens that may handle other allergens. If you have a serious allergy, ask the kitchen before ordering.

Reviews and messages

  • Only customers who picked up an order can review it, once. Reviews must be honest and about the food and the order.
  • No phone numbers, e-mails or links in messages and reviews. Be respectful: either side can block and report, and our team may hide content or close accounts that break these rules.

SMS Terms

BETBOY LLC sends text messages through NhaNau Order Notifications: one-time sign-in codes, and, only if you tick the box for them, updates about your order or question (customers) or about your kitchen (cooks). We never send marketing texts. Message frequency varies with your orders. Message and data rates may apply. Reply STOP to any message to stop, and HELP for help. Carriers are not liable for delayed or undelivered messages. Texts are optional and never required to use NhaNau. The full SMS Terms are at https://nhanau.com/sms-terms, and our Privacy Policy says how we handle your number.

Our role and limits

We provide the website as is. We are not a party to the sale between a cook and a customer and are not responsible for the food, its safety, or disputes between them, except where the law says otherwise. We may change these terms; the date at the top shows the latest version.

Contact us