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Privacy Policy

Effective October 23, 2026

This policy explains how BETBOY LLC ("we", "us") collects, uses and protects information when you use NhaNau at https://nhanau.com: finding home kitchens, ordering homemade food, asking a kitchen a question, opening a kitchen as a cook, and receiving text messages from us.

1. Information we collect

  • Your account: your mobile phone number, the name you give, and an e-mail address if you add one.
  • Phone verification: we text a one-time code to confirm the number belongs to you. We store only a scrambled (hashed) copy of the code, and only until it is used or expires.
  • Orders: the kitchen, dishes, day and pickup or delivery time, your note to the cook, the order total, a delivery address if you choose delivery, and what happens to the order (accepted, ready, picked up, cancelled, not picked up).
  • Messages and questions: what you and a kitchen write to each other on NhaNau, and reports either side sends us.
  • Reviews: the stars and text you post after picking up an order.
  • Cooks: the kitchen name, ZIP code, pickup address, cross streets, dishes, prices, photos, hours, and, if you add them, a pickup note and your Zelle name and e-mail. If you ask for the Verified badge, the food permit or food handler card you send us.
  • Text-message consent: when you tick a box to receive texts, we record which box, the exact wording, when, on which page, and the IP address used. If you reply STOP, or a cook unticks the box, we record that too.
  • Sign in with Google, Facebook or Apple: if you choose it, that company tells us an ID for you, your name and your e-mail address (Apple may give us a private relay address). We use them only to sign you in. We don't get your password or anything else from that account, and we post nothing there. You can remove it under My account → Settings.
  • Location: if you tap “Use my location”, your browser sends us your position once; we turn it into the nearest ZIP code to show kitchens near you, and we don't store the position.
  • Phone notifications: if you turn them on, your browser gives us an address to send notifications to. Turning them off deletes it.
  • Technical information: IP address, browser type and the cookies needed to run the site (see section 6).

2. How we use it

  • To show kitchens and dishes near you, send your order to the kitchen, and keep you and the cook up to date.
  • To confirm phone numbers, check new kitchens before they show, and keep the site safe from spam, fraud and abuse. For example, a cook sees how many orders a customer has picked up, cancelled late or not picked up, so she can decide whether to accept or ask for a deposit.
  • To send the text messages you asked for (see section 4).
  • To answer your questions, handle reports, and keep records required by law.

3. What other people see

  • Phone numbers stay private. Cooks and customers never see each other's phone numbers; they write to each other through NhaNau.
  • The cook sees your name (as you typed it for the cook), your order, your note and your messages, and the order record described in section 2. If you choose delivery, the cook sees the delivery address.
  • The customer sees the kitchen's public page: name, area or cross streets, dishes, prices, photos, hours and reviews. The pickup address, pickup note and Zelle name and e-mail are shown only to a customer whose order the cook accepted.
  • Reviews are public on the kitchen's page, with your first name and last initial.

4. Text messages

Texts are optional and are not required to order, ask a question or open a kitchen. The one-time sign-in code is sent only because you asked to sign in. Message frequency varies with your orders. Message and data rates may apply. Reply STOP to stop receiving texts and HELP for help. See our SMS Terms for details.

5. Sharing

We do not sell your personal information. We share it only:

  • between a customer and a kitchen, as described in section 3;
  • with service providers that help us run the site, only as needed to provide the service: our text-message provider (Twilio), our hosting and backup providers, and the browser companies that deliver phone notifications;
  • when required by law or to protect the safety of our users, our rights or the public.

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text-messaging opt-in data and consent are not shared with any third parties, except the service providers above that deliver our messages.

Payments for food go directly from the customer to the cook (cash or Zelle). NhaNau does not handle that money and never sees your bank or Zelle account.

6. Cookies

We use only the cookies needed for the site to work and stay secure: a session cookie, a security (CSRF) token, your language choice, and the last area you searched (so the site opens there next time). We do not use advertising or tracking cookies.

7. How long we keep information

  • Orders and their messages are kept so you and the cook can see past orders and so we can handle problems, and as long as required for our records. You can ask us to delete yours sooner.
  • Questions to a kitchen are deleted 90 days after the last message.
  • Verification documents are deleted once our team has checked them.
  • Consent and opt-out records are kept as long as needed to respect your choices and meet legal requirements.

8. Your choices

  • Stop texts at any time by replying STOP. Cooks can also untick the texts box in My kitchen.
  • Turn phone notifications off in My account or in your browser.
  • Ask us to see, correct or delete your information, or to close your kitchen, by contacting us below.

9. Security

We protect information with encrypted connections (HTTPS), restricted staff access and activity logs. No method is 100% secure, but we work to protect your information.

10. Children

This site is for adults. It is not directed to children under 13, and we do not knowingly collect their information.

11. Changes

We may update this policy. The date at the top shows when it last changed. Important changes will be posted on this page.

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