Cities with kitchens
EN VI
Open your kitchen
Kitchens Dishes How it works
Open your kitchen

SMS Terms

Effective October 23, 2026

Program

NhaNau Order Notifications is operated by BETBOY LLC. It sends text messages about orders and questions on NhaNau, a website where people order homemade food from home cooks near them. We never send advertising or marketing texts.

  • Customers. When you sign in, we text you a one-time code to confirm your number. When you send an order and tick the texts box for that order, we text you about that order: when it is sent, when the kitchen accepts or declines it, about a deposit if the cook asks for one, a reminder about an hour before pickup, when it is ready, if it is cancelled, when the kitchen sends you a message, and once afterwards to ask how it was. When you ask a kitchen a question and tick the texts box on the question form, we text you when the kitchen replies.
  • Cooks. When you open a kitchen and tick the texts box on that form, we text you when your kitchen is approved or needs changes, when a new order comes in, when an order is cancelled, and when a customer sends a message or a question. If you turned on phone notifications from the NhaNau app, you may get some of these as notifications instead of texts.
  • If you text our number, our team may reply to you.

How you sign up

You sign up by ticking one of these boxes on our website. They are never ticked for you, and you confirm your number with the one-time code we text you when you sign in. Texts are optional: you don’t have to agree to them to order, ask a question or open a kitchen, and you can follow everything on your order or kitchen page instead.

At checkout, before sending an order
At checkout, before sending an order
On the form for asking a kitchen a question
On the form for asking a kitchen a question
On the form for opening a kitchen (cooks)
On the form for opening a kitchen (cooks)

Each box shows the mobile number the texts go to (the one you signed in with) and says what we send, how often, “Msg & data rates may apply. Reply STOP to cancel, HELP for help.”, with links to these SMS Terms and our Privacy Policy. We record when you ticked it, on which page, the exact wording, and the IP address used.

See the whole sign-up flow, step by step.

Message frequency and cost

Message frequency varies with what you do. A customer usually gets 2 to 5 texts per order; a cook usually gets 1 to 3 texts per order. Texts about new messages are sent at most once every 10 minutes per order or question. Message and data rates may apply according to your mobile plan.

How to stop or get help

  • Reply STOP to any message to stop all texts from us. We will send one text to confirm, and you will not get more texts unless you reply START.
  • Cooks can also untick the texts box in My kitchen → Settings → Texts for you.
  • Reply HELP for help, or contact us using the details below.

Carriers

Mobile carriers are not liable for delayed or undelivered messages. Delivery is not guaranteed.

Privacy

Your phone number and opt-in information are never sold or shared with third parties for marketing. Cooks and customers never see each other’s phone numbers: texts and messages go through NhaNau only. See our Privacy Policy.

Contact us